Systems and Employee Records
To provide and support HR information systems that enable effective human resource management by people managers throughout QU and within the HR department. This includes development of the core HR system to ensure employee records are accurate and up-to-date and that salaries and allowances are consistently and correctly administered. Development of manager and employee self-service and workflow tools to streamline processing are immediate priorities. Developing an electronic personnel file is a longer term priority.
Help Desk
To respond promptly and courteously to employee inquiries and requests to process routine transactions. To respond directly and follow up with customers and staff within HR to ensure satisfactory resolution. To refer inquiries on more complex issues to the relevant staff in HR and to follow up on routed inquiries to ensure completion.