Enterprise Business Applications

Customers:

Staff, Faculty of Qatar University.

Description:

Banner INB is the administrative area of Banner. It is primarily used by administrative offices to view and update/maintain data and process transactions. It is also used by support to view student information.

Benefits & Features:

Banner Access: Staff after having access on Banner INB, can control banner services for students and faculties, related to his/her department.

Access Request:

Departments can request access for their employees or Staff should fill the access request form and get approval from this department and send it to Student Information Section (SIS) to proceed.

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance.

Customers:

Staff, Faculty of Qatar University.

Description:

The primary mission of the Administrative Information Systems team is to provide consultation to QU constituents regarding business processes and supporting administrative technical solutions.

This includes designing new applications to facilitate manual processes, redesign or improvement of existing Enterprise applications, and integrating QU systems.

With our own staff, and working closely with trusted third party resources, we've developed expertise in various product platforms, and can tailor custom solutions for unique needs across QU.

Benefits & Features:

• Create tailored application to automate business flows for increasing efficiency
• Proper record keeping by going electronic from manual process
• Secured systems
• Easy reporting and data sharing
• Easily integrate with existing system such as HR, Financial, Procurement, and Enterprise Asset Management.

Access Request:

Any Department with the approval of the Manager/Director can put in a business case using the ITS EPM (Enterprise Project Management) system.

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance.

Service Exclusions:

Personal applications or non-university related applications.

Customers:

Students, Faculty and Staff of Qatar University.

Description:

Better way to connect and serve Qatar University communities means providing the interactive and collaborative Environments they need to thrive. With my QU, a portal and web services environment tailored for higher education, you can deliver the right information, services, and collaborative tools to every campus stakeholder—anytime and Anywhere.

Benefits & Features:

• Provide superior online services.
• Through one gateway leads users to multiple areas so they can get the information they need quickly and easily.
• Build collaborative communities.

Access Request:

All QU Audience can reach myQU Campus Portal by click on this link http://my.qu.edu.qa.

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance

Service Exclusions:

Integration with services not provided by QU.

Customers:

Faculty & Staff of Qatar University.

Description:

Cognos Analytics is an integrated Business Intelligence Suite. It provides a toolset for reporting, analytics and monitoring of events and metrics. The software consists of several components to meet the different information requirements. Cognos is designed to enable business users without technical knowledge to extract data from various sources, analyze and generate integrated reports.

Benefits & Features:

• Integrated Reporting Platform
• Data Analysis
• Data Visualization
• Dash boards

Access Request:

Cognos user access can be requested by using the request form and access will be granted after necessary approvals.

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance

Customers:

Departments and Colleges of Qatar University

Description:

Digital Publication System makes our clients' publications look perfect on any desktop or mobile device and deliver the content as fast as possible.

Benefits & Features:

• Create a powerful digital publication from any document
• Customize look and feel for a consistent brand image.
• Choose from a wide range of features for any publication.
• Impress everyone with a professional look!

Access Request:

The original publication file should be submitted to ITS Helpdesk to be digitalized.(helpdesk@qu.edu.qa)

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance

Service Exclusions:

Personal documentations.

Customers:

Faculty, Researchers, Students, Staff and External membership.

Description:

Millennium is an integrated Library System that manages the library acquisitions, cataloging, circulation, holding, and electronic resources. It provides a point-and-click user interface for library staff and integrates with electronic resources/databases enabling students to access these resources in a controlled fashion. Qatar University Library’s deployment utilizes the circulation, acquisition, and cataloging and e-resources management modules along with the stable and tested online public access catalog software "WebPAC".

Innovative Millennium is a Web-based and Java-based automated library system that integrates future-forward technologies from a company with 25 years of successfully library experience.

Benefits & Features:

Millennium provides the service myLibrary which allows library patrons to:

• Search the catalogue in a personalized manner
• Renew their existing book loans online
• View their fines and make payments via the library payment service
• Make holds/request on books
• Create reading lists and export them
• Self-booking individual or group study rooms for students
• View their Reading History

myLibrary is the library’s Online Public Access Catalog or OPAC tool that allows patrons to search the library and interact with the library via their account.

myLibrary account contains the users loans and reading lists and provides them with access to library circulation and loan services

Access Request:

All QU Members can access their myLibrary account on and off campus by using the following link: https://mylibrary.qu.edu.qa/patroninfo.

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance.

Service Exclusions:

External membership has limited access on some library services in reference to the library polices and rules.

Customers:

Faculty, Researchers, Students and Staff of Qatar University.

Description:

QSpace Institutional Repository consists of the scholarly output of Qatar University (QU) and its faculty members and graduate students. It highlights the academic achievements of the QU community on a local and global scale.

Benefits & Features:

• It increases the visibility of scholarly output of QU members.
• It is a central archive of QU authors’ works and a record of publications.
• It enables QU to publicize its research and teaching programs.
• It increases visibility for Qatar University hence its global and regional ranking
• User mobile interface.
• Content is offered in Arabic, English and other international languages.
• Integrated interface with main database providers (such as ScienceDirect, PubMed and Scopus)
• Follows international standards (ORCID author ID, search by DOI and more)

Access Request:

QSpace is accessible via http://qspace.qu.edu.qa and includes QU academic publications (such as scholarly articles, university publications, student’s theses).

QSpace content is limited to digital research materials for which the copyright is owned by the author or by Qatar University.

ITS-LIS team provides access to QU members to submit their QU affiliated work on QSpace

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance

Service Exclusions:

Items published in journals or books that have copyright restrictions/embargo period will not be accessible in full text form.

Customers: 

Students, Staff, Faculty and Alumni of Qatar University and public.

Description:

QU mobile is the official mobile app of Qatar University. This application was initiated to enhance the experience of Qatar University members and visitors, interacting with various services and resources at Qatar University

Benefits & Features:

• Common services: Maps, directory, news, social media, events, virtual tours, dining menus and Discount Booklets.
• Registration and records: View registered courses, holds, fees, and final grades.
• Classes and courses: View Blackboard courses, announcements, course content, and more.
• HR Services: Leave Management, Exit Permit Request, HR Certificates and Letter Requests.
• And More...

Access Request:

QU Mobile App is available in Apple Store and Google Play.

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance

Service Exclusions:

Integration with any service that are not related to Qatar University.

Customers:

Staff and Faculty of Qatar University.

Description:

ITS offers a free Microsoft SharePoint service for Web-based document management, collaboration and Organizational workflow. The service is provided for Departments and Colleges levels.

Benefits & Features:

• Simplified user experience.
• Improve collaboration.
• Document Management.
• Advanced, fast and robust search.
• Easy access from any device.
• Secure access.
• Business intelligence
• Apps and Market place

Access Request:

All QU Faculty and Staff can login to QU SharePoint using their QU credentials. https://mysp.qu.edu.qa

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance

Customers:

Staff, Faculty, Student of Qatar University.

Description:

A higher education appointment scheduling & booking software that two-way sync with Outlook or Google calendar in real-time. With Appointment Manager solution, Student Services can do more with technology to achieve student success. AM platform is scalable, adaptable, flexible and easy-to-use.

Benefits & Features:

• Appointment scheduling
• Student online booking
• Self-service check-in
• Case management
• Group appointments
• Early alert and retention
• Survey and analytics reports
• Student holistic view

Access Request:

For requesting this service Only you need to contact ITS helpdesk with the details of the departments and program needed to be added to Appointment manager (AM).

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance.

Service Exclusions:

Appointment Manager Services that are not provided by ITS, or any feature which are not belong to Appointment Manager System.

Customers:

Qatar University Departments.

Description:

Service Manager is a comprehensive and industry-proven Enterprise IT service desk solution providing control and flexibility. Standardize, automate, and integrate IT or your internal processes based on industry best practices.

Service Manager Service Desk software quickly and efficiently handles incident, problem & CHANGE management while bringing together a broad range of IT Service Management processes, plus non-IT Service Management capabilities, Big Data as well as Social Collaboration to enable your workforce with connected intelligence.

It also comes with other modules like Knowledge Management which the Student Services Helpdesk has pioneered in adoption at QU.

Benefits & Features:

• Accept and register tickets (interactions, incidents and service requests).
• Manage & track user’s requests for products and services.
• Generate standard/customized notification emails when a ticket is created, resolved and closed.

Access Request:

Department should contact ITS Helpdesk for requesting HPSM services.

Availability & Support:

Please contact helpdesk@qu.edu.qa for further assistance