Welcome to Information Technology Services at Qatar University. The resources within our website will lead you to a wide array of technological services that we have made available to support teaching, learning, research and administration at Qatar University.
Information Technology Services strives to support everywhere, integrated, and fully engaging learning experiences. We take a proactive and collaborative approach to deliver innovative, reliable, and sustainable technologies that optimize satisfaction and desired outcomes. Information Technology Services provides support to the entire University in the following major functional areas: Academic Computing, Administrative Computing, End-User Training and Support, Communications and Networking, and Systems Administration and Operation.
In support of our mission, the intention of Information Technology Services is to support the operations of Qatar University in the following ways:
- enhance the existing technology infrastructure.
- explore and encourage the creative and innovative use of technology.
- deliver services and solutions that enable a quality user experience.
- increase effectiveness and efficiency through the use of technology.
- enhance technology support and accessibility for all users of our technology resources.
- align technological resources including equipment, personnel, and budget with institutional priorities and initiatives.
The entire team within Information Technology Services has several core values:
- Service Excellence - Being responsive, respectful and delivering needed solutions.
- Reliability - Utilizing robust technologies to satisfy our end users.
- Security - Implementing measures and systems designed to securely protect and safeguard personal and institutional information.
- Innovation - Advancing the state of technology within the University to improve efficiency and effectiveness.
- Collaborative – open for collaboration inside and outside the University.
In 2017, the Information Technology Services management team start working on updating the Strategic Plan. The strategic plan guides the selection and prioritization of large-scale IT projects. Information Technology Services (ITS) maintains a portfolio of projects with input from each University’s stakeholder, aligned with the mission of the University.
Collectively the Information Technology Services team is committed to providing first class service and end-user satisfaction to the entire University community. As always, I welcome your comments and suggestions on how information technology can be improved.
Director of ITS