The call center represents a link between the internal and external customers and all QU departments and colleges in the fashion that contributes to the customer service and maintain a positive professional image of the Institution. Customers communicate with the intended party by telephone and other applications to meet their needs. The Center aims to offer high quality service, with utmost transparency and professionalism to ensure meeting customers’ needs and offering access to information required. It also seeks to maintain high quality performance through the use of modern technology and professional staff.
Tasks and responsibilities:
- Maintain a good audio image and impressions about Qatar University.
- Improve communication and effective contacts by creating a unified and accurate message for the internal and external audience.
- Enhance communication and improve caller experience with fast access to targeted audience through different communication channels.
- Improve the efficiency and quality of work outputs through the presence of trained and dedicated staff.
- Strengthen one point of contact, contributing to effective communication with all departments and colleges that meet customer needs.
- Provide all information related to any party in the university.